Title

• To manage a team of support workers and/or shared lives carers
•  To manage support co-ordinators
•  To ensure customers progress towards support outcomes through the provision of quality services
•  To ensure that service provision is conducted within the Avalon policy & procedure framework
• To promote Avalon services

• Knowledge and understanding of managing individuals and staff teams
• Knowledge and understanding of recruitment processes
• Knowledge and understanding of health and safety requirements
• Use a framework of coaching and mentoring to develop staff to effectively deliver a quality service

• Ability to understand IT systems
• Ability to use the ‘Carefree’ system for rotas/payroll/invoices
• Ability to understand written guidelines (i.e. policies & procedures) & act accordingly
• Competent in keeping accurate & up to date records both physical & electronic
• Ability to produce written and statistical reports

• Knowledge & understanding of CQC Fundamental Standards and other external standards such as Investors In People and CHAS.
• Ability to administer & apply the organisation’s quality assurance system
• Ability to complete audits of finances & medication
• Competent at identifying safeguarding issues & matters directly affecting service delivery

• Ability to work closely & positively with customers, relatives, advocates, other professionals & agencies
• Show commitment to working as part of a wider team of Avalon Group employees
• Develop good relationships with all external agencies to portray Avalon in a positive light

•  Ensure our customers are at the forefront of all we do
• Ensure customers’ needs, wishes and views are respected

• To follow Avalon’s recruitment process & procedures and complete required paperwork
• To arrange recruitment interviews, set appropriate questions & exercises & organise customer involvement
• To provide appropriate induction for new carers / staff
• To fulfil health and safety requirements by undertaking audits, completing and reviewing risk assessments, maintaining records, reporting accidents and incidents, identifying training needs, booking mandatory training and promoting safe working practices
• Complete carer assessments, link agreements and panel reports
• To effectively manage a team of carers and staff to ensure that they work within guidelines to deliver an effective high quality service
• Identify & effectively address poor practice by carers / staff under your management
• To plan & manage staff rotas using the Carefree system complying with strict timescales for the monthly sign off/verification (by 7^th of each month)
• Develop & maintain training records
• Identify training requirements for carers / staff
• To conduct professional & productive quarterly carer reviews and support & supervision of staff & annual PDR’s

• Operate and effectively use the Carefree system including maintaining accurate information and the timely completion of amendments and changes that ensures the system is live.
• To comply with written guidelines (i.e. policies & procedures) & act accordingly
• To communicate written guidelines to the wider carer / staff team or other interested parties
• Keep accurate & up-to-date records both in manual files & on electronic systems
• To produce written & statistical reports on issues and performance relating to services you manage
• To ensure all relevant records concerning the delivery of service are in place (i.e. person centred outcome based support plans, link agreements, risk assessments, financial & medication records)
• To arrange care reviews (min. annually) inviting all relevant participants, for all customers under your management
• Complete needs & risk assessments for all customers and staff under your management
• Use the electronic referral’s log to record & monitor all new referrals, taking appropriate action to ensure maximum conversion

• To provide direct support to our customers either due to emergency cover or as good practice to check service quality
• To ‘match’ carers / support workers with customers to ensure positive support relationships
• Ensure customers in your services are safeguarded from abuse and to report all accidents, incidents and safeguarding issues in accordance with policies and procedures
• Ensure that customers are aware of & are offered support by other relevant agencies, such as advocacy
• Proactively manage customer rotas using the Carefree system to ensure service levels are maintained, using all available resources to cover any gaps
• Ensure customers’ support plans are person centred & outcome based & that work is completed to achieve customer outcomes & evidence is collated to show the ‘distance travelled’
• Ensure customers are informed of all inclusion events & activities & are encouraged to take part
• Support customers to maintain their tenancy (if relevant) including dealings with landlords, tenancy agreements, housing benefit claims and maintenance issues.
• Regularly visit all customers in services you manage to ensure they are receiving high quality care & support

• To work closely & positively with our customers / their advocates / other professionals & agencies
• To work with our customers & other interested parties to continually improve services offered
• Foster good relationships with service commissioners and care managers portraying a positive image of the organisation and encourage the use our services
• To work as part of a wider team of Avalon Group employees, contributing to the support of other departments such as Finance & Inclusive Learning & Development

• To understand and interpret CQC Fundamental Standards and apply them to the services you manage
• Promote practices & systems that enable staff to meet CQC standards and ensure compliance across services you manage
• Proactively monitor services through the Quality Assurance system, completing quarterly self assessment reports & addressing issues and  weaknesses identified through action plans agreed with your line manager
• To meet any performance targets set by your line manager
• Complete monthly financial audits for customers who we assist to manage finances
• Complete regular medication audits (determined by your line manager) for customers who we administer medication

• To carry out property inspections & report any maintenance issues to the landlord or relevant person
• To carry out Health & Safety inspections & ensure Risk Assessments are in place, reporting findings to relevant personnel
• Work with tenants to ensure they are fully aware of their rights & responsibilities & facilitate & minute regular tenants meetings
• To ensure all properties are kept in reasonable order by the tenants or by carers

• To manage workloads effectively and to ensure deadlines are met
• Arrange and facilitate various(team/house/care management) meetings dictated by the service & record minutes
• To work flexibly in hours dictated by the requirements of the service
• To be part of the locality’s out-of-hours on-call service
• Attend all necessary mandatory training and any training or development requirements identified through support & supervision or PDR

(role-related knowledge, skills & experience required at selection)

• Experience of working within the support sector at a supervisory level for more than 1 year
• Knowledge of relevant legislation within the sector   –  especially CQC, The Care Act, and Shared Lives Framework.
• Proficient ICT user, particularly MS Office applications plus databases
• Have access to own transport that can be used for work purposes, with a full valid licence

• Possess, or be willing to work towards, a relevant professional / management qualification

Respect, Integrity, Learning and Reflection, Working Together, Quality

(Respect, Integrity, Working Together, Quality)

• Listens to others
• Asks relevant & pertinent questions
• Communicates in a clear & concise way
• Effectively uses a range of communication tools & techniques
• Keeps accurate, objective & clear records

(Integrity, Quality, Learning and Reflection)

• Tackles things in a direct & orderly manner
• Can be depended upon to get things right
• Able to prioritise tasks & manage workload
• Reliable under pressure
• Undertakes learning and development which is identified as mandatory for the role

(Respect, Integrity, Working Together)

• Earns the respect of others
• Shows respect for the views & actions of others
• Builds & maintains mutually beneficial relationships
• Motivates self & others

(Integrity, Quality, Working Together, Learning & Reflection)

• Plans ahead
• Tackles issues voluntarily & positively
• Able to identify the cause & not just the symptoms of problems
• Able to anticipate problems & develop solutions in advance
• Solves problems in a calm, direct & organised manner
• Helps other people with problems

(Integrity, Working Together, Quality, Learning & Reflection)

• Full of ideas which provide fresh insight & broader perspectives
• Responds positively to change
• Self- motivated
• Reflects on own practice to improve and develop
• Identifies opportunities to develop own skills and knowledge